F.A.Q
- Home
- F.A.Q
Frequently Asked Questions
Essential Insights, Answers, and Guidance in One Hub
SouthMed Trans SAS provides transparent, consistent, and reliable road freight solutions across mainland Europe. Find clear answers to the most common questions about our shipping process, pricing, documentation, and comprehensive logistics services below.
- Shipping / Delivery
- Tracking / Support
- Billing / Documentation
- Additional Services
- General Questions
-
What are your core logistics services?SouthMed Trans SAS provides a comprehensive range of logistics solutions across Europe, including Full Truckload for large-volume shipments, Less Than Truckload and groupage for consolidating smaller loads, express delivery for time-sensitive cargo, warehousing and distribution, and customs clearance. Our entire fleet operates with tautliner curtains, providing flexible and secure loading for all types of palletized goods.What's the difference between FTL, LTL and groupage?Full Truckload (FTL) means your cargo fills the whole truck – direct and exclusive. Less Than Truckload (LTL) and groupage both combine smaller shipments from different customers to share space and costs. Groupage is our premium consolidation service, offering more flexible routing and better value for regular palletised loads.Do you handle cross-border shipments within Europe?Yes, SouthMed Trans SAS operates across the entire European Union and beyond. We manage all necessary documentation for seamless cross-border transport, including transit declarations, customs paperwork, and country-specific permits. Our extensive network of trusted partners ensures that your freight moves smoothly between France, Germany, Italy, Spain, the Benelux countries, and other European destinations, with full traceability at every stage of the journey.How does your express delivery service work?Our express delivery service is designed for urgent shipments that cannot wait for regular consolidation cycles. We offer dedicated vehicles that bypass sorting hubs, providing direct point-to-point delivery with minimal handling. Typical transit times range from 24 to 72 hours within Europe, depending on the destination. We also provide time-definite options such as "before 10:00" or "same-day" for critical cargo, with proactive notification at every milestone.What are your warehousing and distribution capabilities?Our warehouse facilities in Lyon and strategic European locations offer over 15,000 square meters of storage space for palletized goods. We provide complete distribution services including pick-and-pack, inventory management, cross-docking, labeling, and just-in-time delivery. Our digital warehouse management system gives you real-time stock visibility and the flexibility to handle seasonal peaks, promotional campaigns, or routine replenishment.Can you handle customs clearance for my shipments?Absolutely. Our in-house customs brokerage team manages all import and export formalities across Europe. We prepare and submit customs declarations, calculate duties and taxes, ensure compliance with local regulations, and handle any inspections. We are experts in special procedures such as customs warehousing, inward processing, and temporary imports. This service is available for both road and combined transport modes, ensuring your cargo clears borders without unnecessary delays.What is the typical transit time for a Full Truckload shipment within Europe?For Full Truckload shipments within Europe, transit times vary depending on the distance and route. Typically, you can expect 1-2 days for deliveries within France, 2-3 days to nearby countries like Germany or Italy, and up to 5-7 days for longer routes to Eastern Europe or Scandinavia. Exact times are always confirmed at booking, and we offer express options with priority routing for urgent shipments. All our trucks are monitored in real-time to provide accurate estimated arrival updates.Do you provide packaging and crating services?Yes, we offer professional packaging services tailored to your cargo type. Our team uses industry-grade materials including shrink wrap, pallets, and protective covers to ensure your goods are secure during transit. We follow international packaging standards to ensure your goods are protected during transit, especially for groupage shipments where they may be loaded alongside other freight.What type of trailers do you operate?SouthMed Trans SAS operates exclusively with tautliner curtainsider trailers. These versatile trailers provide excellent protection against weather conditions while allowing rapid loading and unloading from both sides and from the rear. The curtain system offers flexibility for different cargo types and ensures efficient operations across all our European routes.What is groupage consolidation and how does it save costs?Groupage consolidation is a cost-effective shipping method where multiple small shipments are combined into a single truckload, sharing the transport costs among several customers. This approach significantly reduces per-unit shipping costs compared to booking an entire truck for partial loads. SouthMed Trans SAS operates dedicated consolidation centers where we efficiently sort and route goods, optimizing load factors and transit schedules. This service is ideal for small and medium-sized businesses that don't have full truckload volumes but need reliable, scheduled departures.Do you offer multimodal transport solutions?Yes, we provide multimodal transport options that combine road and rail to optimize cost and transit time. Our intermodal services include container transport via rail for long-distance routes, accompanied by road feeders for first and last-mile delivery. This approach reduces carbon footprint and often provides more competitive rates for large-volume shipments. We manage the entire logistical chain, including modal transfers, customs clearance, and documentation, offering a seamless single-window solution for our clients.How do you handle delivery to remote areas?SouthMed Trans SAS has an extensive network of local delivery partners that enables us to reach even the most remote locations across Europe. For deliveries to islands, mountainous regions, or areas with limited infrastructure, we plan alternative routes and coordinate with local partners. Additional costs may apply for remote areas, which will be clearly communicated during the quoting process. We maintain the same level of tracking and service quality regardless of destination.What are your standard operating hours for shipping?Our primary operations run Monday to Friday from 08:00 to 19:00 CET, with pickups and deliveries scheduled during these hours. However, we offer flexible solutions for urgent shipments including weekend operations and after-hours pickups upon request. Our warehouse facilities are available for receiving cargo 24/7 by prior arrangement, and our administrative team processes documentation and customs clearance during regular business hours. For emergency shipments, our 24/7 hotline can arrange express services outside standard schedules.Can I use your services for e-commerce fulfillment?Yes, we provide end-to-end e-commerce fulfillment solutions including warehousing, inventory management, order processing, packaging, and last-mile delivery to individual consumers. Our system integrates with major e-commerce platforms, automating order intake and providing tracking updates to your customers. We offer flexible shipping options including standard, expedited, and next-day delivery across Europe. Our fulfillment centers in Lyon are strategically located to provide fast, cost-effective distribution for e-commerce businesses of all sizes.What precautions do you take for fragile goods?For fragile goods such as electronics, glassware, or medical equipment, we implement strict handling protocols. This includes using specialized packaging materials, marking cartons with handling indicators, and training staff on proper loading techniques. Fragile shipments are placed in designated areas within the truck with appropriate cushioning and bracing to prevent movement during transit. We also offer tailored insurance coverage and GPS tracking for added peace of mind.Do you offer dedicated fleet services for large clients?Yes, we provide dedicated fleet solutions for clients with regular, high-volume shipping requirements. This service includes a fleet of tautliner vehicles exclusively assigned to your company, driven by our professional drivers who are familiar with your specific handling and delivery requirements. Dedicated fleets ensure maximum reliability, priority handling, and consistency in service. We tailor the solution to your operational needs, including weekend coverage, specific routing, and customized reporting.How do you ensure the traceability of each shipment?Every shipment handled by SouthMed Trans SAS is assigned a unique tracking number that allows you to monitor its progress from pickup to delivery. Our advanced GPS tracking system provides real-time location data and milestone updates at each stage: pickup confirmation, departure from origin, arrival at transit hub, customs clearance, departure to destination, and final delivery. We also use electronic proof of delivery with signature capture and photo documentation, ensuring complete transparency throughout the transport process.Do you handle returns or reverse logistics?Yes, we offer comprehensive reverse logistics services to manage returns, recycling, and disposal of goods. Whether you need to retrieve defective products from customers, manage seasonal inventory returns, or handle environmental compliance, our team coordinates the entire process. We provide return authorization management, quality inspection at our warehouses, and reintegration into your distribution network. Our flexible approach minimizes disruptions to your business while ensuring cost-effective handling of all return flows across Europe.Do you offer cross-docking services?Yes, our cross-docking services allow you to consolidate cargo from multiple origins and dispatch it to various destinations without long-term storage. This reduces warehousing costs and speeds up your supply chain. We provide this service at our Lyon hub and other strategic locations, enabling you to manage inbound and outbound flows efficiently. Our facility is equipped with modern dock levelers, sorting systems, and real-time inventory systems that ensure accuracy. Cross-docking is ideal for manufacturing supply and retail distribution.Can I ship personal effects and household goods?Yes, we offer door-to-door moving services for personal effects and household goods across Europe. Our services include packing, loading, transport, unloading, and unpacking of your belongings. We provide appropriate insurance coverage and handle all necessary customs documentation for international moves. Our experienced movers ensure your furniture, appliances, and personal items are handled with care using professional moving materials. We also offer storage solutions for short or long-term needs.
-
How can I track my shipment with SouthMed Trans?You can track your shipment 24/7 through our online client portal using your unique booking reference or shipment number. The portal displays real-time GPS location, estimated time of arrival, and historical milestones including pickup, transit stops, and delivery confirmation. You can also receive status updates via email. If you have integrated our services via API, tracking data is automatically pushed to your own transport management system.Who do I contact in case of an emergency during transit?Our 24/7 emergency hotline is available at +33 688 000 135 for any critical issues during transit. This line connects you directly to our logistics control center, where experienced coordinators can provide immediate assistance. They have direct communication with drivers, access to real-time tracking, and authority to make operational decisions such as rerouting, emergency repairs, or arranging alternative transport. For non-urgent matters, you can reach our support team during business hours or via email.Do you provide delivery notifications?Yes, we send proactive delivery notifications via email to both you and the consignee. These alerts include the scheduled delivery date and time, driver contact information, and any specific delivery instructions. You can customize notification preferences in your account settings, choosing the frequency and type of updates you wish to receive. For complex supply chains, we can also send notifications to multiple stakeholders, ensuring everyone stays informed.Can I reschedule or cancel a pickup after booking?Yes, you can modify pickup times or cancel a booking up to 2 hours before the scheduled pickup without penalty, subject to our terms and conditions. Changes requested after this time or after the driver has been dispatched may incur additional charges, as we have already committed resources. Our online portal allows you to manage your bookings easily, and our support team is always available to assist with adjustments, especially for complex logistical arrangements or time-sensitive schedules.Is customer support available in multiple languages?Absolutely. Our customer support team operates in French, English, Spanish, Italian, and German to serve our diverse client base across Europe. We understand that language barriers can be a significant challenge in logistics, so we ensure that our representatives are fluent and knowledgeable about local regulations, customs procedures, and business practices. You can choose your preferred language during initial contact, and we will ensure your communication is handled consistently throughout your interaction with us.What happens if my shipment is damaged during transit?In the unlikely event of cargo damage, SouthMed Trans SAS follows a structured claims process. You must notify us within 24 hours of delivery and provide supporting documentation such as photos, delivery note with damage remarks, and the original transport documents. We will initiate an internal investigation, evaluate the extent of damage, and work towards a prompt resolution. If you have purchased cargo insurance, we'll guide you through the claims submission to your insurer. Our team aims to settle claims fairly and quickly.Can I get proof of delivery with electronic signature?Yes, we provide electronic proof of delivery for every shipment. Upon delivery, the recipient signs our digital device, and the signed document with time-stamp and, optionally, delivery photo is immediately uploaded to our system. You can download the proof of delivery directly from your client portal, or we can email it to you upon request. Electronic proof of delivery eliminates the need for paper documents, speeds up the billing cycle, and provides an indisputable digital record for your records.Do you offer personalized account management?Yes, our corporate clients are assigned a dedicated account manager who serves as a single point of contact for all logistics needs. Your account manager understands your business operations, seasonal patterns, specific requirements, and can proactively suggest optimizations to improve efficiency and reduce costs. They coordinate with our operations team to ensure service continuity, handle escalations, provide performance reviews, and assist with strategic planning for your supply chain.How do I report an issue with my shipment?Issues can be reported through multiple channels: 24/7 hotline, or email to contact@southmedtrans.com. For immediate operational issues like missed pickup or delivery delays, the hotline offers the fastest resolution. For documentation errors or billing inquiries, our email support is recommended. We strive to acknowledge all reports within 30 minutes and provide a resolution timeline. Our team is trained to handle complaints with empathy and efficiency.Can I integrate your tracking system with my own ERP?Yes, SouthMed Trans SAS offers API integration for real-time data exchange with your ERP, transport management system, or warehouse management system. Our API provides shipment creation, tracking updates, and delivery notification capabilities, allowing seamless automation of your logistics processes. We provide comprehensive documentation and dedicated technical support to facilitate integration. This enables you to maintain complete visibility of your supply chain without switching between different platforms.Do you provide driver contact details for deliveries?Yes, for your convenience, we provide direct driver contact details prior to delivery. You will receive the driver's name, phone number, and estimated arrival time via email on the day of delivery. This allows you to coordinate directly with the driver regarding specific delivery instructions, access restrictions, or any last-minute changes. Our drivers are professional and courteous, trained to handle special requests and communicate effectively with consignees.What are your response times for support tickets?Our support team aims to respond to all inquiries within 1 hour during business hours and within 2 hours outside regular business hours. For urgent matters that require immediate attention, our hotline ensures a response within minutes. We prioritize tickets based on severity: critical issues such as delays, damages, and emergencies receive the highest attention. Response and resolution times are tracked and reported, and we continuously work to improve our service metrics.Can I track multiple shipments simultaneously?Yes, our client portal allows you to track multiple shipments at once. You can group shipments by orders, create favorites, and view consolidated status reports for all your active shipments on a single dashboard. This is especially useful for businesses managing large volumes of daily shipments. You can also set up custom alerts for specific events, helping you proactively manage your supply chain without having to track each shipment individually.Do you offer customized reporting?Yes, we provide tailored reporting services to meet your specific needs. Reports can include performance metrics such as delivery on time and damage rates, volume analysis, cost breakdowns, and operational summaries. You can request reports on a weekly, monthly, or quarterly basis, or access them on demand through our client portal. Our data visualization tools present information in clear, actionable charts, helping you make informed decisions and identify improvement opportunities.Is there a self-service portal for managing bookings?Absolutely. Our self-service client portal allows you to manage your entire logistics process independently. You can create new bookings, upload shipment documents, track cargo, view invoices, download proof of delivery documents, and access historical shipment data. The portal is designed with an intuitive interface and can be accessed from any device. We continuously enhance the portal based on user feedback, adding features that streamline your workflow.How do you handle missed deliveries?If a delivery is missed because no one is available to receive the cargo, our driver will leave a notification card and attempt a second delivery the next business day. For unplanned absences, we recommend arranging an alternative recipient or delivery point. Should delivery prove impossible after multiple attempts, we will contact you to discuss options such as returning the goods to our warehouse (additional fees may apply), redirecting the shipment, or holding it for pickup.Can I authorize someone else to track my shipment?Yes, you can grant access to third parties, such as suppliers, customers, or internal team members. Through the portal, you can create sub-accounts with customized access rights, allowing them to view specific shipments or all your shipments. This is particularly useful for collaborative supply chains where transparency is key. You can also set up automated notifications to be sent to these authorized parties for shipment events.What are your operating hours for support?Our general customer support is available Monday to Friday from 08:00 to 19:00 CET. For urgent issues outside these hours, our dedicated 24/7 emergency hotline is always staffed by skilled logistics coordinators. They have full access to operational data and can resolve real-time issues such as diversions, delivery changes, and emergency communications. For billing and administrative questions, we recommend contacting us during business hours.Can I get a dedicated delivery window?Yes, we offer scheduled delivery windows for an additional fee, depending on route and capacity. We can guarantee delivery within specific time slots, such as morning (8:00-12:00) or afternoon (13:00-17:00), and in some cases, within a two-hour window. This service is particularly important for businesses with strict receiving hours, limited storage capacity, or just-in-time manufacturing processes. We recommend discussing your timing requirements during booking.Do you have a mobile app for tracking?Currently, we do not offer a dedicated mobile application for tracking. However, our client portal is fully responsive and optimized for all devices, including smartphones and tablets. You can access all tracking features, shipment details, and delivery notifications directly through your mobile browser with the same functionality as on a desktop computer. We are continuously evaluating new technologies to enhance your experience.
-
What payment methods are accepted?SouthMed Trans SAS accepts payments by bank transfer and major credit cards including Visa, Mastercard, and American Express. Bank transfer ensures secure and traceable transactions, while credit card payments offer convenience and speed. Our bank details are provided on every invoice, and we request that payments be made within the agreed payment terms. For corporate clients, we offer flexible invoicing and payment terms on a case-by-case basis, subject to credit approval. All payments must be made in Euros unless otherwise agreed in writing.How do customs duties and taxes work?Customs duties and taxes are calculated based on the harmonized tariff system of the destination country, the customs value of your goods including shipping costs and insurance, and applicable preferential trade agreements. SouthMed Trans SAS provides accurate estimates during quoting and handles the full declaration process. Duties and taxes are typically payable by the importer or consignee upon arrival, but we can arrange for you to pay them directly through us, avoiding additional delays.Can I get a detailed invoice for my records?Yes, every shipment is accompanied by a comprehensive invoice that provides a transparent breakdown of all charges, including base freight, fuel surcharges, customs clearance fees, warehousing, handling, insurance, and any other applicable fees. We also list the shipment weight, dimensions, and reference numbers. Invoices are available as downloadable PDFs from our client portal and are also sent via email. For corporate accounts, we can issue consolidated invoices on a weekly or monthly basis.Do you offer volume discounts?Yes, we provide volume-based discounts for businesses that ship regularly in high volumes. Our pricing structure is tailored to your specific needs, with discounts determined by shipping frequency, total weight, number of shipments per month, and route patterns. We offer tiered pricing, contract rates, and loyalty benefits. Contact our sales team with your shipping projections, and we will prepare a customized rate card that reflects your volume and commitment.What documents are required for customs clearance?For customs clearance, standard documents required include the commercial invoice, packing list, bill of lading or road transport document, and, depending on the goods, certificates of origin and import/export licenses. Our customs brokerage team can guide you through the entire document preparation process, ensuring all your paperwork is correctly filled and submitted. We also handle any additional documentation required for special categories. We strongly recommend preparing these documents in advance to avoid clearance delays.How is the cost of shipping calculated?Shipping costs are calculated based on several factors: type of service such as Full Truckload, Less Than Truckload, groupage, or express, distance, weight and volume of the cargo (chargeable weight), pickup and delivery locations, special handling requirements, and any additional services like customs clearance or insurance. Fuel surcharges may also apply, adjusted monthly. We provide an all-inclusive quotation that lists all components clearly, allowing you to understand exactly what you are paying for.Do you offer insurance for shipments?Yes, we offer comprehensive cargo insurance policies to cover loss, damage, or theft during transit. Insurance coverage can be tailored to the value of your goods and the specific risks of the route. Our insurance partner provides standard all-risk coverage, including warehouse-to-warehouse protection. The cost is typically a small percentage of the shipment value, and we can add this coverage directly to your invoice. We strongly recommend insurance for high-value shipments.Can I pay in my local currency?We accept payments in multiple currencies, primarily Euros, but also British Pounds, US Dollars, Swiss Francs, and, for certain transactions, other major currencies. The exact exchange rate will be applied at the time of booking. For regular clients, we can set up recurring billing in your preferred currency, making budgeting easier and reducing exchange rate fluctuations. We will always provide a clear breakdown of any currency conversions on your invoice.What are the cancellation and refund policies?Cancellations made more than 24 hours before the scheduled pickup are eligible for a full refund. Cancellations between 12 and 24 hours incur a 30% administrative fee. Within 12 hours or after the driver has been dispatched, no refund is possible. For Less Than Truckload and groupage services, cancellations must be made at least 48 hours in advance for a full refund, as our consolidation schedules are planned more strictly. All cancellation requests must be made in writing via email or through the portal.Do you provide credit terms for businesses?Yes, we offer credit terms to established business accounts. After a credit assessment, we can extend 15, 30, or 60-day payment terms depending on your financial stability and volume of business. This provides greater liquidity and simplifies your accounts payable process. To apply, you will need to complete a credit application and provide financial references. Once approved, your invoices will be issued with the agreed payment schedule.What is the process for dispute resolution?If you have a billing or service dispute, please notify our support team within 7 days of receiving the invoice. Provide a detailed explanation and supporting documents such as photographs, delivery notes, and correspondence. We will conduct a thorough investigation and respond within 5 business days. If a resolution is not reached, we will escalate to a senior manager for review. Our objective is always to resolve disputes fairly and efficiently.Are there any hidden fees I should be aware of?SouthMed Trans SAS is committed to complete transparency. There are no hidden fees. Our quotation includes all anticipated charges clearly itemized. However, changes requested after booking, such as address modifications, additional services, or re-routing, will incur legitimate supplementary costs. Delays at customs due to incomplete documentation provided by you may also result in storage or demurrage charges. We always inform you before any extra charges are applied.Can I get a proforma invoice for customs?Yes, we can provide a proforma invoice for your customs clearance process, especially when you need to estimate duties and taxes or arrange financing. This document is not a commercial invoice but serves as an accurate estimate of the shipment's commercial value. It will be based on your declared values and will not be legally binding for final customs clearance. You can request a proforma invoice at the time of booking, and we will prepare it promptly.Do you charge a fuel surcharge?Yes, a fuel surcharge is applied to most road freight shipments to account for fluctuations in diesel prices. The surcharge is calculated as a percentage of the base freight and is adjusted monthly based on published fuel indices. This practice is common in the transport industry and ensures we can continue to provide reliable service despite volatile fuel costs. The surcharge is clearly indicated on your quote and invoice, so you know exactly what portion of the cost is related to fuel.How can I receive a copy of my shipping documents?All shipping documents are available for download from your secure client portal. You can access commercial invoices, packing lists, bills of lading, customs declarations, and proof of delivery at any time. Documents are stored for up to 7 years for audit and compliance purposes. We can also email you a PDF of any document upon request. For paper-based records, we can provide physical copies with a small handling fee.Is there a fee for consolidating multiple shipments?No, there is no separate fee for consolidating multiple shipments into a single groupage service. The consolidation and deconsolidation processes are included in the overall groupage rate, which is generally more cost-effective than individual Less Than Truckload shipments. We optimize truckload capacity by aggregating different consignments to minimize costs and maximize efficiency. The groupage rates already account for the extra handling at consolidation and distribution centers.Can I get a discount for frequent shipping?Yes, we reward client loyalty and high shipping frequencies. Our frequent shipper program offers progressive discounts based on the total monthly spend, shipment count, or total weight across all shipments. We also provide benefits like priority pickups, extended operating hours, and dedicated account management. Contact your account manager to discuss your specific shipping volume, and we can design a customized loyalty plan that provides cost savings while maintaining the highest service standards.Do you accept Purchase Orders?Yes, for established corporate accounts, we accept Purchase Orders as a form of authorization to ship and bill against approved credit. You will need to provide a valid Purchase Order number at the time of booking, and we will include it on the invoice for easy reconciliation. Our systems support Purchase Order management, allowing you to track shipments against specific orders. We recommend that all your Purchase Orders are confirmed in writing.What is the cost of express delivery?The cost of express delivery depends on distance, weight, shipment dimensions, and the urgency level such as same-day, next-day, or time-defined. Express services use dedicated vehicles with direct routing, which results in higher costs compared to standard Full Truckload or groupage. However, we offer competitive rates and can provide real-time quotes. For corporate clients with regular express needs, we can negotiate fixed rates and allocate vehicles in advance.How are demurrage and detention fees handled?Demurrage and detention fees occur when a truck or container is held beyond the agreed free time, usually at loading or unloading points. These charges are the responsibility of the party that caused the delay. We strive to minimize these fees by communicating effectively with all parties and providing accurate scheduling. If delays occur due to circumstances within our control, we will cover the costs. If the delay is caused by you or the consignee, we will pass these costs to you with clear documentation.
-
Do you offer cross-docking services?Yes, our cross-docking services allow you to consolidate cargo from multiple origins and dispatch it to various destinations without long-term storage. This reduces warehousing costs and speeds up your supply chain. We provide this service at our Lyon hub and other strategic locations, enabling you to manage inbound and outbound flows efficiently. Our facility is equipped with modern dock levelers, sorting systems, and real-time inventory systems that ensure accuracy.Do you offer warehousing and inventory management?Yes, we provide flexible warehousing solutions at our Lyon facility with over 15,000 square meters of storage space. Our services include inventory management, pick-and-pack, labeling, and order fulfillment. Our digital warehouse management system gives you real-time visibility of your stock levels. Whether you need short-term storage, seasonal overflow, or full inventory management, we can tailor a solution to your business needs.Can you handle reverse logistics?Yes, we offer comprehensive reverse logistics services to manage returns, recycling, and disposal of goods. Whether you need to retrieve defective products from customers, manage seasonal inventory returns, or handle environmental compliance, our team coordinates the entire process. We provide return authorization management, quality inspection at our warehouses, and reintegration into your distribution network. Our flexible approach minimizes disruptions to your business.Do you provide e-commerce fulfillment services?Yes, we provide end-to-end e-commerce fulfillment solutions including warehousing, inventory management, order processing, packaging, and last-mile delivery to individual consumers. Our system integrates with major e-commerce platforms, automating order intake and providing tracking updates to your customers. We offer flexible shipping options including standard, expedited, and next-day delivery across Europe. Our fulfillment centers in Lyon are strategically located to provide fast, cost-effective distribution.What is your approach to customs brokerage?Our in-house customs brokerage team manages all import and export formalities across Europe. We prepare and submit customs declarations, calculate duties and taxes, ensure compliance with local regulations, and handle any inspections. We are experts in special procedures such as customs warehousing, inward processing, and temporary imports. This service ensures your cargo clears borders without unnecessary delays, and we provide accurate cost estimates for duties and taxes.Do you offer multimodal transport solutions?Yes, we provide multimodal transport options that combine road and rail to optimize cost and transit time. Our intermodal services include container transport via rail for long-distance routes, accompanied by road feeders for first and last-mile delivery. This approach reduces carbon footprint and often provides more competitive rates for large-volume shipments. We manage the entire logistical chain, including modal transfers, customs clearance, and documentation.Can you provide dedicated fleet services?Yes, we provide dedicated fleet solutions for clients with regular, high-volume shipping requirements. This service includes a fleet of tautliner vehicles exclusively assigned to your company, driven by our professional drivers who are familiar with your specific handling and delivery requirements. Dedicated fleets ensure maximum reliability, priority handling, and consistency in service. We tailor the solution to your operational needs, including weekend coverage and specific routing.Do you offer express delivery services?Yes, our express delivery service is designed for urgent shipments that require immediate attention. We offer dedicated vehicles that bypass sorting hubs, providing direct point-to-point delivery with minimal handling. Typical transit times range from 24 to 72 hours within Europe, depending on the destination. We also provide time-definite options such as "before 10:00" or "same-day" for critical cargo, with proactive notification at every milestone.Do you provide packaging services?Yes, we offer professional packaging services tailored to your cargo type. Our team uses industry-grade materials including shrink wrap, pallets, and protective covers to ensure your goods are secure during transit. We follow international packaging standards to ensure your goods are protected during transit, especially for groupage shipments where they may be loaded alongside other freight. We can also provide customized packaging solutions for specific requirements.What are your sustainability initiatives?SouthMed Trans SAS is committed to reducing its environmental impact. We have invested in an eco-friendly fleet with Euro 6 engines, actively promote intermodal transport combining road and rail to lower carbon emissions, and optimize route planning to reduce unnecessary mileage. We also use sustainable packaging materials, implement waste reduction programs at our facilities, and monitor our energy consumption. We aim to achieve a 30% reduction in carbon dioxide per tonne-kilometer by 2028.Can you handle e-commerce returns?Yes, we offer specialized e-commerce returns management services. We handle the collection of returned items, arrange for inspection and sorting at our facilities, and manage reintegration into your inventory or disposal. Our system integrates with e-commerce platforms to automate return authorization and tracking. We provide detailed reporting on return volumes, reasons, and status, helping you identify trends and improve your products and processes.Do you offer just-in-time delivery services?Yes, we provide just-in-time delivery services for clients with production or distribution schedules that require precise timing. We coordinate with your operations to ensure deliveries arrive exactly when needed, minimizing your storage requirements and reducing inventory holding costs. Our real-time tracking and proactive communication ensure you are always informed of your shipment's status and can plan your operations accordingly.Can you handle consolidation for multiple suppliers?Yes, our groupage and consolidation services are designed to combine shipments from multiple suppliers into a single truckload. This approach significantly reduces shipping costs and simplifies your logistics management. We operate dedicated consolidation centers where we efficiently sort and route goods from different origins to their final destinations. This service is particularly valuable for businesses sourcing products from multiple suppliers across Europe.Do you provide secure storage facilities?Yes, our warehouse facilities in Lyon are secured with 24/7 surveillance, access control systems, and fire protection. We maintain strict security protocols to protect your goods while in storage. Our facility is monitored continuously, and we have procedures in place to ensure only authorized personnel have access to your inventory. Insurance coverage is also available for goods stored in our warehouses.Can you handle project logistics?Yes, we offer project logistics services for businesses requiring coordinated transport for multiple shipments as part of a larger project. Our team plans and manages the entire logistics chain, including scheduling, consolidation, customs clearance, and delivery coordination. We have experience with industrial projects, construction sites, and infrastructure developments, ensuring your project stays on schedule with reliable logistics support.Do you offer logistics consulting?Yes, we offer logistics consulting services to help you optimize your supply chain. We analyze your shipping patterns, routes, and warehouse locations to identify opportunities for cost reduction and efficiency improvements. Our experts use advanced route optimization algorithms and data analytics to propose new distribution strategies, consolidation opportunities, and service enhancements. These consultations are often performed free of charge for long-term clients.Can you handle urgent or emergency shipments?Yes, our express delivery service is specifically designed for urgent and emergency shipments. We offer dedicated vehicles with direct routing, 24/7 availability, and priority handling. Our control center monitors these shipments continuously and provides proactive communication. We can arrange same-day or next-day delivery for critical cargo, including weekends and holidays, subject to availability and operational constraints.Do you provide inventory reporting?Yes, our warehouse management system provides comprehensive inventory reporting. You can access real-time stock levels, movement history, and detailed reports on inventory turnover, slow-moving items, and stock alerts. Reports can be customized to your specific needs and accessed through our client portal or delivered via email on a schedule that suits your business. This visibility helps you make informed inventory management decisions.What is your approach to supply chain optimization?We take a holistic approach to supply chain optimization, analyzing your entire logistics network to identify inefficiencies and opportunities for improvement. This includes evaluating transport routes, consolidation opportunities, warehouse utilization, and delivery schedules. Our team works closely with you to implement solutions that reduce costs, improve delivery times, and enhance overall supply chain performance. We provide regular reviews and recommendations for continuous improvement.Do you offer short-term storage solutions?Yes, we offer flexible short-term storage solutions at our Lyon facility. Whether you need temporary storage during a move, between shipments, or for seasonal inventory, we can accommodate your needs. Our warehouse offers secure, accessible storage with flexible terms. Short-term storage can be arranged quickly, and we can handle the inbound and outbound logistics as part of a complete solution. Contact us to discuss your specific storage requirements.
-
Who is SouthMed Trans SAS?SouthMed Trans SAS is a leading logistics and transport company headquartered in Lyon, France, with operations spanning the entire European continent. We specialize in providing comprehensive freight solutions including Full Truckload, Less Than Truckload, groupage, express delivery, warehousing and distribution, and customs clearance. Our fleet consists exclusively of modern tautliner curtainsider trailers, providing flexible and secure transport for palletized goods.Where is your main hub located?Our headquarters and primary logistics hub are located in Lyon, France, at a strategic crossroads of European transport networks. Lyon offers excellent connectivity to major highways and rail networks, enabling efficient distribution to all parts of Europe. Our facility includes warehousing, fleet maintenance, administrative offices, and a dedicated customs clearance department. From this central location, we manage operations across France, Germany, Italy, Spain, Benelux, and Eastern Europe.How long have you been in the logistics industry?SouthMed Trans SAS has been serving the logistics and transport industry for over 15 years. Throughout this period, we have built a solid reputation for reliability, efficiency, and customer-centric service. Our extensive experience allows us to navigate complex logistics challenges with confidence, and we continuously invest in new technologies, equipment, and training to stay at the forefront of the industry.What languages do you operate in?Our team is fluent in several languages, including French, English, Spanish, Italian, and German. This ensures clear and effective communication with our diverse client base across Europe. We believe that language should never be a barrier to efficient logistics, and we strive to make our services accessible to all. Our documentation is also available in multiple languages upon request.How do I get a personalized quote?Getting a personalized quote is simple. You can visit our website and fill out the quick quote form with shipment details such as origin, destination, cargo type, weight, dimensions, and any special requirements. Alternatively, you can call our sales team directly or email us at contact@southmedtrans.com. We will respond promptly with a detailed, no-obligation quotation. We are committed to providing transparent pricing and competitive rates for all services.Are your trucks GPS-tracked?Yes, our entire fleet is equipped with advanced GPS tracking systems that provide real-time location and status updates. This technology enables us to monitor route progress, optimize delivery times, and communicate accurate estimated times of arrival to our clients. You, as a client, can access this tracking information through our portal, ensuring complete visibility of your shipment's journey. GPS tracking also enhances security.What is your mission and vision?Our mission is to be the most trusted and innovative logistics partner in Europe, delivering tailored solutions that enable our clients to succeed in their markets. We strive for excellence in everything we do, from customer service to operational efficiency, and we are committed to sustainability and corporate responsibility. Our vision is to lead the industry in service quality, technology adoption, and environmental stewardship.How can I contact your sales team?You can reach our sales team by phone at +33 688 000 135, by email at contact@southmedtrans.com, or by using the contact form on our website. Our sales representatives are available Monday to Friday from 08:00 to 19:00 CET to discuss your logistics needs. For urgent inquiries outside these hours, you can leave a message and we will get back to you the next business day.What type of trailers do you operate?SouthMed Trans SAS operates exclusively with tautliner curtainsider trailers. These versatile trailers provide excellent protection against weather conditions while allowing rapid loading and unloading from both sides and from the rear. The curtain system offers flexibility for different cargo types and ensures efficient operations across all our European routes. This equipment is ideal for palletized goods and general freight.What is your approach to customer feedback?We value customer feedback as an essential tool for continuous improvement. After each shipment, we invite you to share your experience through a quick survey. We also conduct periodic reviews with our key accounts to discuss performance metrics, service satisfaction, and areas for enhancement. Our team proactively responds to feedback, and we incorporate suggestions into our operational improvements.Can you provide references from current clients?Certainly. We have a number of satisfied clients across various industries who can attest to the quality of our services. Upon request, we can provide references and case studies relevant to your business sector. Our client relationships are built on trust and mutual success, and we are proud to share these testimonials with potential customers. We maintain a privacy policy that respects our clients' confidentiality.How do you handle unexpected events like strikes or weather?We have robust contingency plans to manage unexpected events, such as strikes, severe weather, or other disruptions. Our operations center continuously monitors conditions and coordinates with drivers to find alternative routes or adjust schedules. We communicate proactively with clients about any anticipated delays and provide revised estimated arrival times. Our priority is to minimize impact on your supply chain.How can I stay updated with company news and promotions?To stay updated with SouthMed Trans SAS news, service updates, and promotional offers, we invite you to subscribe to our newsletter on our website. You can also follow us on LinkedIn, where we share industry insights, company announcements, and useful logistics tips. Our clients with active accounts receive automated notifications about important service changes and upcoming promotions.What is the minimum shipment size?There is no strict minimum shipment size for Less Than Truckload and groupage services. We can transport as little as a single pallet or even a parcel. This flexibility makes us an ideal partner for businesses of all sizes, from small e-commerce sellers to large industrial manufacturers. For Full Truckload services, the minimum is naturally a full truck's capacity, typically 13.6 meters with a volume of about 90 cubic meters.Can I track my shipment internationally?Yes, our tracking system works seamlessly across all European countries. You can track your shipment 24/7 through our online client portal using your unique booking reference or shipment number. The portal displays real-time GPS location, estimated time of arrival, and historical milestones including pickup, transit stops, customs clearance, and delivery confirmation. You can also receive status updates via email at key milestones.What types of cargo do you transport?SouthMed Trans SAS transports a wide variety of cargo types including palletized goods, industrial equipment, construction materials, automotive parts, consumer goods, electronics, furniture, and retail products. Our tautliner trailers are ideal for dry freight and general cargo. Our fleet is versatile and can accommodate different load types, from single pallets to full truckloads, ensuring we meet the diverse needs of our clients.Do you offer cross-border logistics within Europe?Yes, we specialize in cross-border logistics across the entire European continent. We manage all necessary documentation for seamless transport between countries, including transit declarations, customs paperwork, and country-specific permits. Our extensive network of trusted partners ensures that your freight moves smoothly between France, Germany, Italy, Spain, the Benelux countries, and other European destinations.How do you ensure shipment security?Shipment security is a top priority at SouthMed Trans SAS. Our vehicles are equipped with advanced GPS tracking, tamper-proof seals, and secure locking systems. Our drivers are trained in cargo security protocols, and we conduct regular security audits of our facilities and procedures. We also offer insurance coverage for added protection. In case of any security incident, we have rapid response procedures in place.Can I get a dedicated account manager?Yes, our corporate clients are assigned a dedicated account manager who serves as a single point of contact for all logistics needs. Your account manager understands your business operations, seasonal patterns, specific requirements, and can proactively suggest optimizations to improve efficiency and reduce costs. They coordinate with our operations team to ensure service continuity, handle escalations, and provide performance reviews.What are your standard shipping terms and conditions?Our standard shipping terms and conditions are available on our website and cover all aspects of our services, including liability, claims procedures, payment terms, and dispute resolution. We operate under the CMR convention for international road transport, which provides a legal framework for liability and claims. We recommend reviewing our terms and conditions before booking, and our team is always available to clarify any points.